Effective Date: 2/27/26

XXPRESS CLEANERS ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services.
 

 

INFORMATION WE COLLECT

We may collect the following information when you use our services:

Personal Information
• Full name
• Email address
• Phone number
• Pickup and delivery address
• Payment information
• Account preferences (such as permanent cleaning preferences)

Service Information
• Order details (Wash & Fold, Dry Cleaning, Launder & Press, specialty cleaning)
• Garment care labels and cleaning instructions
• Notes regarding pre-existing damage or cleaning risks
• Approvals for specialty cleaning or additional costs
• Email communications related to your order

 

HOW WE USE YOUR INFORMATION

We use your information to:

• Provide pickup, cleaning, and delivery services
• Communicate with you about your orders
• Request approval for specialty cleaning or additional charges
• Notify you about risks such as color bleeding or pre-existing damage
• Process payments
• Resolve service issues including damaged or missing items
• Maintain account preferences

 

SERVICE-RELATED COMMUNICATIONS

We may contact you when:

• An item has a risk of color bleeding
• A garment has pre-existing damage
• Specialty cleaning is required
• Additional costs or turnaround time apply
• We need approval before proceeding with cleaning

Your approvals may be documented and stored in your account for future reference.

 

HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information.

We may share information only when necessary to:

• Process payments through secure payment providers
• Coordinate specialty cleaning services (with your approval)
• Comply with legal obligations

 

DATA RETENTION

We retain your information only as long as necessary to:

• Provide services
• Maintain account history
• Resolve disputes
• Process reimbursements
• Meet legal and financial requirements

 

CLAIMS AND DAMAGE REPORTING

Customers must report any damaged or missing items within 7 days of delivery.

If an issue is reported, we may request:

• Photos of the item
• Item pickup for inspection
• Additional documentation

Reimbursement, when applicable, will follow our Terms and Conditions.

 

ACCOUNT PREFERENCES

You may request permanent preferences for:

• Cleaning sequined or ornamented garments
• Cleaning faux leather items
• Automatically Dry Cleaning recommended items found in Wash & Fold orders

To update your preferences, email:
xxpresscleaners1@gmail.com

 

DATA SECURITY

We use reasonable administrative and technical safeguards to protect your personal information. While we take precautions to protect your data, no system is completely secure.

 

YOUR RIGHTS

You may request to:

• Access your personal information
• Correct inaccurate information
• Request account deletion (subject to legal requirements)

To submit a request, contact:
xxpresscleaners1@gmail.com

 

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.

 

CONTACT US

If you have questions about this Privacy Policy, please contact:

XXPRESS CLEANERS
Email: xxpresscleaners1@gmail.com